FAQs

We are open to accept your calls Monday through Friday from 8:00 a.m. to 4:30 p.m. Pacific Time.

There are four easy ways to place an order with Ancora Publishing! We describe details of each in our How to Order section.

Your security is extremely important to us. Hence, we have installed the most secure methods available to protect your data. The server that hosts our shopping cart uses 128-bit encryption to encode all sensitive customer and order data before it is transmitted to us. We use SSL (Secure Socket Layer) technology to create a secure connection between your computer and our server. In addition, we do not share the information you provide us with anyone outside of our company, nor is it shared unnecessarily within our company. For your added safety, while we do store some of the information you give us in our database, your credit card information is transmitted only to the bank and is not passed on to us with your order information.

We accept checks, money orders, purchase orders and credit card payments (MasterCard and Visa). Find details in  How to Order.

Please see How to Order for those states that require us to charge sales tax on orders. If your state allows tax exemption for educational products and you live in one of these states, you may provide us with the appropriate state certificate and we will not charge tax. Materials purchased with a certificate of tax exemption, however, MUST be ordered by phone, fax, or mail. The appropriate certificate of tax exemption must be on file in our office or included with your order.

Customers residing outside of these states will not be required to pay taxes on their purchases.

If you have further questions regarding sales taxes, please call 1.866.542.1490.

Standard U.S. shipping and handling fees are 7% of your order, with a minimum of $5. We ship UPS Ground and will, therefore, require a street address. If you wish to expedite shipping, please call us for additional charges (1.866.542.1490). Please call 1.541.345.1490 for information on international shipping rates.

In general, you will receive your materials within 7-10 business days from receipt of your order. We strive to shorten this time, but occasionally, it may take a bit longer.

You will be 100% satisfied with any product you order from Ancora Publishing. If, for any reason, you are not, simply return your order within 30 days in salable condition for full refund, credit, or exchange (less shipping fees).

Note: Does not apply to online services, which are covered by licensing agreements.

We offer a 30-day satisfaction guarantee, which is, in effect, a preview of our products.

If you are dissatisfied with your purchase, return it within 30 days of receipt. For details on how to ship back to us, see our Return Policy.

Yes, we can. Find details here: International Orders.

Please let us know about the problem here: Technical Support.

Click here to get a copy of our W-9 form.